Terms & Conditions

Campervan Hire


1.1 Definitions: In these terms, the following definitions apply: 

“Booking”: the booking of the Campervan including the admin involved in documenting the booking, and all other matters arising from and related to the reservation. 

“Booking Confirmation Email”: the email which will be sent by company to you as soon as possible following receipt of your booking and the booking deposit. 

“Booking Dates”: the dates for which the Booking is made, and which will be in the Booking Confirmation Email. 

“Booking Deposit”: 20% of the Booking Fee or £50, whichever is greater 

“Booking Fee”: the total sum payable by the Customer for the Booking.

“Booking Information”: all relevant information for the Booking requested by the Company from the Customer 

“Campervan”: the campervan which is the subject of this Booking

“Company”: Brown Bird and Company Limited a company registered in England and Wales with company number 13286223 

“Customer”: the person making the Booking. 

“Remaining Fee”: the Booking Fee minus the Booking Deposit. 

“Security Deposit”  The damage deposit you pay to cover any accidents or damage to the campervan (internal & external). £500 as standard but can be higher in the event of a higher excess being imposed.


2.1 When making a booking the customer agrees to: 

2.1.1 provide honest and accurate Booking Information; and 

2.1.2 pay to us the Booking Deposit with a debit/credit card or bank transfer

2.2 The Booking Deposit is non-refundable 

2.3 Where the Booking Dates are less than 30 days from the date upon which you make a Booking, the whole Booking Fee will be payable. 

2.4 Where the Booking Dates are more than 30 days from the date upon which you make a Booking, you will pay the Remaining Fee 30 days before the Booking Dates commence. 

2.5 If you fail to pay the Remaining Fee on time, the Booking will be cancelled and the Deposit will be lost. 

2.6 The Booking includes use of the Campervan for the Booking Dates and: 

2.6.1 Daily Mileage Allowance 

2.6.2 insurance and breakdown cover (insurance subject to conditions below); and 2.6.3 any extras provided by the company as standard with any Booking. 

2.7 Daily Mileage allowance 

2.7.1 The standard mileage allowance is 200 miles for each full day of paid booking 2.7.2 The mileage will be recorded at the start and end of the booking from the odometer and the company will calculate the total number of miles driven whilst on hire.

2.7.3 If the total mileage exceeds 200 x the number of full days hired, then the owner will invoice you for any additional miles driven 

2.7.4 Additional miles will be charged at 20p per mile as standard. Please note this may be different for certain vehicles. This will be made known at time of booking.

2.8 You will be responsible for providing your own child seats for the Campervan as required. 

2.9 The company will organise direct with you to meet on or before the commencement of the Booking Dates to hand over the Campervan. All handovers will take place according to the campervan you have booked - each campervan has it's own location (exact location will be provided once the campervan has been booked)  At this meeting you will: 

2.9.1 pay the Security Deposit to the Company via credit/debit card, if you haven’t already paid it 

2.9.2 show the Company your driving licence and the driving licence of anyone else who will drive the Campervan during the Booking and allow the Company to take a copy; 

2.9.3 if a UK license holder you will provide the Company with a DVLA check code to enable the Company to check the status of your driving licence and the driving licence of anyone else who will drive the Campervan during the Booking(details on how to obtain a printed endorsement or a check code from the DVLA can be found on the DVLA’s website); and 

2.9.4 provide the Company with proof of your residential address and allow the Owner to take a copy. Acceptable proof of address will be any of the following which is dated within 90 days prior to the Booking Date and has an address which matches the address of your driving licence: 

(a) utility bill; 

(b) bank statement; 

(c) council tax bill 

(d) TV/internet/telephone bill; or 

(e) credit card bill 

2.10 The Security Deposit will be refunded by the Company to you no later than 1 week after safe return of the Campervan in the same condition as it was in at the commencement of the Booking Dates, and with a full tank of fuel. If there is any damage to the campervan (internal or external) then the Company reserve the right to hold the deposit until suitable quotes have been obtained. The Company will endeavour to do this within 2 weeks of the Campervan being returned by you, however this may take longer if the work required is complex or the van has back to back bookings. 

2.11 You acknowledge and agree that we will use your personal data to contact you about your Booking. 

2.12 You agree to comply with any policies, instructions or guidelines provided by the Company. 

2.13 The Booking is non-transferrable and only applies to you as the Customer 

2.14 You must carry only as many passengers as there are seat belts in the van.  You are legally responsible for obtaining and using a child or baby seat.  For further info, visit https://www.gov.uk/child-car-seats-the-rules

2.15 The campervan will have a full fuel tank when you collect. You must return the van with a full tank of fuel otherwise we will deduct the cost to fill the tank plus an administration charge of £20 from your deposit. 


3.1 Cancellation of the Booking by you at any time will result in the Deposit being forfeited. 

3.2 The Remaining Fee is non-refundable if you cancel the Booking within 30 days of the commencement of the Booking Dates. 

3.3 Where you cancel a Booking more than 30 days in advance of the commencement of the Booking Dates and have already paid the Booking Fee, the Company will refund to you such sum which is equivalent to the Remaining Fee. 

3.4 If the Campervan becomes unavailable for the Booking due to mechanical failure, the Company will use its reasonable endeavours to source a suitable alternative vehicle. Where no alternative vehicle can be found, the Booking will be cancelled and we will issue a full refund of the Booking Fee. 

3.5 If the Campervan suffers a mechanical failure during the Booking which: 

3.5.1 cannot be resolved under the Company’s breakdown cover in accordance with clause 6; and 

3.5.2 means that you are unable to use the Campervan for the full Booking Dates we shall refund you an apportioned sum of the Booking Fee which will represent those days of the Booking Dates on which you have been unable to use the Campervan. 

3.6 Without limiting our respective other rights or remedies, we or the Company may terminate the Booking with immediate effect if you or any of your party breaches any of these conditions. 


4.1 You may request an amendment to the Booking Dates provided that the Agent receives such a request at least 30 days before the Booking Dates. 

4.2 Approval of any request you make under clause 4.1 shall be: 

4.2.1 at the discretion of the Company; 

4.2.2 subject to the availability of the Campervan for the amended dates you have requested; and 

4.2.3 subject to a £25 administration fee. 

4.3 Where the Booking Dates are amended in accordance with this clause 4, the Agent will recalculate the Booking Fee and: 

4.3.1 where the Booking Fee for the amended dates is higher than the original dates, you will pay to the Company immediately upon request any additional sum required; and 

4.3.2 where the Booking Fee for the amended dates is lower than the original dates, the Company will shall refund to you any overpayment which has already been received in respect of the original dates. Where you have only paid a Deposit when the amendment to the Booking is approved, the Company can agree with you that the Company will retain the Deposit for the original booking, and the Remaining Fee payable by you will be reduced so that you pay the correct Booking Fee for the amended booking. 


5.1 The Booking Fees shown on the Company’s website are not binding and are subject to change. 

5.2 Information shown on the Company’s website is correct to the best of the Company’s knowledge, but we will not be liable for any inaccuracies.

  1. PETS 

6.1 any pets being kept in the campervan must be fully disclosed to the Company before the booking. 

6.2 the Campervans are only suitable for a maximum of 2 small dogs (approximately jack russell size or below) or 1 medium size dog (Spaniel size of below). Any dogs larger that this must be agreed by the Company before hand. 

6.3 any animal which is permitted in the Campervan in accordance with clause 6.1 above shall be kept under control at all times and shall never be left in the Campervan unsupervised. 

6.4 a sum will be deducted from your Security Deposit if the presence of an animal in the Campervan results in any damage to the Campervan or any additional cleaning being required. 

6.5 no animals shall be allowed on any of the campervan furniture or the bed. It is requested that animals shall be cleaned or dried off using the towels or wipes provided before being allowed inside the campervan. 


7.1 The Company has in place specialist insurance cover for the Campervan, the details of which will be provided in the Booking Confirmation Email together with criteria which you must meet in order to be covered by the insurance. The criteria is also listed out under the Booking page of the Company’s website.

7.2 If you do not meet any of the insurance criteria you must inform the Company as soon as possible and in any event prior to the Booking Dates. 

7.3 Where you inform the Company of your failure to meet the criteria in clause 7.1 above, the Company shall investigate with their insurer whether you can be covered by their policy. Any additional insurance cover required may increase the Booking Fee and in the event that the Booking Fee does increase, the Company will inform you as soon as possible. 

7.4 The insurance excess varies from £750 - £2,000 depending upon the insurer used and the details of the drivers. The excess amount for the Booking will be confirmed when the Booking Fee has been paid, and the Booking Information has been provided. 

7.5 You shall be liable for the insurance excess in the event of the Campervan being damaged or a claim being made under the insurance policy in relation to the Booking. 

7.6 You shall be liable for any damage to the Campervan arising from your negligence or the negligence of any person who enters the Campervan with your permission. 


8.1 The Company will maintain breakdown cover for the Campervan and will provide the relevant details.

8.2 Should the Campervan suffer a mechanical failure during the Booking, and it is not possible for the Campervan to be fixed at the roadside under the Company’s breakdown cover, you will be transported back to the normal pick up location for the Campervan. 


9.1 In the event that you have any complaint about the Booking or the Campervan you should raise this directly with the Company as soon as possible. 

9.2 The Company will take the time to investigate your complaint informally at first to rectify the situation. 

9.3 If you feel that a problem has not been dealt with in a satisfactory manner informally then you must put your complaint to us in writing, including any supporting evidence or relevant information, and send it to us via email to hello@brownbirdcampervanhire.co.uk. Complaints must be received within 28 days of the last day of your hire. We will acknowledge your complaint within 7 days of receiving it and give a formal response no more than 28 days after receiving it in writing. 


11.1 You will take responsibility for your own possessions and shall ensure that they are kept safely locked in the Campervan during the Booking. The Company accept no liability for any accident, loss of property or personal injury suffered by you during the Booking. 

11.2 The Company shall not be liable for any accident, damage, loss, injury, expense or inconvenience which you or any other person may suffer or incur arising out of, or in any way connected with the Booking unless the Company is directly responsible. 


Website Terms & Conditions

This website is operated by Brown Bird Campervan Hire. Throughout the site, the terms “we”, “us” and “our” refer to Brown Bird Campervan Hire. Brown Bird Campervan Hire offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Brown Bird Campervan Hire, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend and hold harmless Brown Bird Campervan Hire and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.